For each standard size dresses, we need to put them into the corresponding size mannequin to check and take photos before shipping, only when the dress fits the mannequin well will it be sent. That's the reason why we can make sure our dresses run true to size. For each standard size order, our customers can request us to take photos of the dresses before shipping, because we will take photos for each dress in the corresponding size mannequin before shipping. For standard size dresses, they can't be changed according to different body types, so some customers said the size is large or small, which are both incorrect.

1). For dress size from US0-US14, you can fix it in your local shop, send it back to alter(if error is less than 1.5''), exchange or return to get payment back.

A. Fix in your local shop, we will provide partial refund for our customers to fix their dresses in local according to our adjustment and reimbursement policy: https://chicsew.co.uk/pages/adjustments-reimbersements

B. Send it back to alterations. we offer free service to alter the dress for all of our customers, you just pay the shipping cost to send it back(it's around $28 to send it back by post office), shipping time is around 15-30 days, once we got the dress back, it will take 1-3 days to fix dress and we will send it back by DHL or UPS express, this shipping cost will be paid by us, delivery time is around 4-8 days, so total time is around 20-40 days, please note that only error is less than 1.5'', then we can fix it, please write down your right measurements and order number in a paper and send it back together with the dress.

C. Exchange, If you are sure that the other size can fit you well, then we can exchange the other size for you, then just do return the first dress and reorder a new size dress, and we will refund you the first dress when we get it back.

D. Return, our customer service will send you the return address if your return meets our return policy, please send it back by post office not Express, shipping cost is around $28 by post office, but it's very high for Express, there is 10% restocking fee, this cost is bank and platform handing fees not for us), which will automatically be deducted from your refund.

2). For plus size order, size over US14, you can fix it in your local shop or send it back to alter(if the error is less than 1.5'')

Please forgive us that we can't accept return or exchange for plus size dresses, if we do, we may not be here because the return rate is very high, only by surviving can we provide a better customer experience.
According to our 13 years experience of making dresses in this industry, the return rate is very high for plus size dresses, return rate is over 70% for mermaid styles, as most dresses from our shop are mermaid styles, so for plus size girls, someone have big waist, the others have big hip or butt, in most time, plus size standard size dresses can't fit well, so our buyers have to return them back and reorder a new custom made dress again, this way not only waste your time, but also take you extra money to send the dress back, as the wedding is so important, the wedding date can't be delayed either, so even buyers reorder a new dress, the time may not enough, that would be the biggest disaster. To sellers, basis on such a high return rate, it's unprofitable a lot to do such business, if we keep this high return rate, we will be closed soon. The purpose of this return policy is to encourage buyers to provide correct measurements and save their time, money and reduce return rates, so we usually suggest plus size girls order custom size dresses instead of plus size dresses, please try not to choose plus size unless the error less than 1'' between your measurements and standard size.

A. Fix in your local shop, we will provide partial refund for our customers to fix their dresses in local according to our adjustment and reimbursement policy: https://chicsew.co.uk/pages/adjustments-reimbersements

2. For custom size dresses that can't fit well